Find answers to common questions about our service.
Delivery Times
Delivery time depends on the outlet's preparation time and your distance from the store. An estimated delivery time is shown at checkout before you place your order.
Yes! Once your order is dispatched, you'll receive a tracking link so you can follow your delivery in real time.
Delays can occasionally happen due to high demand or traffic. You can check your tracking link for live updates, or contact the outlet directly for assistance.
Operating hours vary by outlet. You can check each store's page for their opening and closing times.
Enter your delivery address at checkout to check if delivery is available for your location. Availability depends on the outlet's delivery range and active courier partners.
Payment Methods
We accept all major credit and debit cards including Visa, Mastercard, and American Express. All payments are securely processed through Stripe.
Currently, all payments are processed online at the time of ordering. Cash on delivery is not available.
Absolutely. We use Stripe for payment processing, which is PCI DSS Level 1 compliant — the highest level of security certification. Your card details are never stored on our servers.
Your card details are securely managed by Stripe. You may be offered the option to save your card for faster checkout on future orders.
Yes! Each outlet operates in its own currency. Prices are displayed in the outlet's currency, and your card will be charged accordingly.
Refunds
Contact the outlet directly or reach out to our support team with your order number. We'll review your request and process it as quickly as possible.
Refunds are typically processed within 5–10 business days and returned to your original payment method. The exact timing depends on your bank or card provider.
Yes. If only part of your order was incorrect or missing, a partial refund can be issued for the affected items.
Please contact our support team immediately with your order number and details of the issue. We'll arrange a replacement or full refund.
Delivery fees may be refunded if the issue was caused on our end, such as a failed delivery or missing items. This is assessed on a case-by-case basis.
Age Verification
Products such as alcohol, tobacco, and certain pharmacy or restricted items require age verification upon delivery.
A valid government-issued photo ID such as a passport, driving licence, or national identity card is required.
The courier is unable to hand over age-restricted items without valid identification. In such cases, the restricted items will be returned to the outlet.
Yes. The courier will check your ID at the point of delivery for any orders containing age-restricted products. Please have your ID ready.
Courier Partners
Delivery partners vary by outlet. Some outlets use third-party couriers like Uber Direct, while others have their own delivery drivers.
Your delivery partner is assigned based on the outlet's configuration, your distance, and courier availability. If multiple partners are available, you can choose your preferred option at checkout.
Yes. Once your delivery is dispatched, courier contact details are available through the tracking link provided in your order confirmation.
Make sure your delivery address and phone number are accurate when placing your order. If the courier has difficulty, they will call the phone number provided. Adding delivery notes can also help.
